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Frequently Asked Questions - Cancun Transfers & Tours

How do I find you at the airport?

"Once you clear customs and immigrations, walk to the main exit door. We are outside the terminal building
You will be approached by vendors, before you exit the building; if you start talking with them; you will going to be there at least 45 min, and we are outside waiting for you do not listen to them and just keep walking, Please look for our staff outside the Airport terminal area they will be holding a sign with your name."

I am traveling alone, do I have to pay for two people?

"You pay per vehicle, not per person. If there is 1 to 3 people on the vehicle you will pay one Price, if there is 4 to 7 people on the vehicle you will pay a different Price."

Do we have to share a ride with other people?

"No We only do private service."

What kind of vehicles are used?

"Air conditioned NEW vans with a capacity of 2, 4, 6, 8, 10, 12, 14 Passengers."

What if our flight is delayed and we are not there at the designated time?

"We will wait for you until the plane lands, we track the arrival flights."

Our flight is coming in very late. Can we still get a transfer?

"Yes we are 24/7/365."

Do we have to book a two-way transfer (return as well)?

"You can book One way, or Round trip, transfer hotel to hotel
Is there a limit on how much luggage we can take? 3 PIECES PER PASSENGER"

Are the driver’s experienced licensed bus-drivers?

"We are traveling in a group. Is there a discount? WE NEVER HAVE AN ACCIDENT IN 15 YEARS "

Can you take us to the ferry docks in Playa del Carmen?


We only wish a transfer from Cozumel to Cancun airport. Where do we get picked up?


Do I have to pay for a baby?


Do you have car seats available?


What type of vehicle will I be getting?

"Most of our vehicles are vans."

How long do I have to wait at the airport for my vehicle?

"Private Service as soon as you contact our Representative you will be taken to your vehicle right away."

Can I change my pick up time on my departure date?

"Yes but you need to contact our office by email the date before your departure"

How much is the ferry to Isla Mujeres?

"It is around $6.00usd one way or $12.00usd round trip."

How much is the ferry to Cozumel?

"It is around $12.00usd one way or $22.00usd round trip."

At what time is the last ferry to Isla Mujeres?

"At 11:30pm."

At what time is the last ferry to Cozumel?

"At 10:00pm"

At what time is the first ferry from Isla Mujeres?

"At 5:30am"

At what time is the first ferry from Cozumel?

"At 6am."

Can I stop for grocery shopping?

"No. Unless you have prearranged that service with our Customer Service Department."

Does the driver speak English?


Can you take me from my arrival hotel to my departure hotel?

"Yes you have prearranged that service with our Customer Service Department."

Will somebody be waiting for us at the airport with our name?


Are you insured?


Is it by law in Mexico to have car seats for kids?


Do you have handicapped equipped vehicles?


Do you give transportation for me and my dog?


Is my reservation refundable?

"Yes, as long as you cancel your service 24 hours prior."

I am flying standby, can I change last minute my reservation?

"Yes, as long you advise us 2 hours before your reservation."

Cancun Shuttle Promotions
At Cancun Shuttle and Tours we have over 15 years of experience providing always the best service and quality at the best price. We have the best price for Private Cancun Shuttle from the airport and if you find any better service we will beat it no doubt.
We provide Shuttle services to any part of Cancun and the Riviera Maya, like Playa del Carmen or Tulum

The Best Private Tours

Arqueologichal Parks: Chichen-Itza Different Options

Cobá Different Options

Cobá is a historical place! Its meaning in Maya is cob,  which has moisture  or moss to, or have, water, ie  water with moss  or  water moisture.

Cobá Private Tour

Tulum and Cobá two ruins  that should visit! enjoy this amazing tours in Yucatan from Cancun

Cobá Private Tour & Tulum

Chichen itza and Coba, you can visit in one day for the cheap price

Cobá & Chichen-Itza & Cenote Ik-kil
Private Tour

Tulum Different Options

Tulum It was a walled city of the Mayan culture located in the state of Quintana Roo, in southeastern Mexico , on the coast of the Caribbean Sea.

Tulum Private Tour

Tulum with beatiful sea and  incredible view, you can enjoy the most popular tour from $300 USD

Tulum Basic Private Tour

Tulum have a incredible and amazing history, you should visit Cancún and Yucatán from $300 USD

Tulum All Inclusive Private Tour

Ek Balam have amazing ruins, you can visit this ruins wit Cancun shuttle and tours

Tulum & Ek-Balam Private Tour

Aquatic Tours

Cancun jungle tour, you can drive your boat in lagoon .

Jungle Tour(Drive, Snorkel,Swim)

Xplor is a park where your emotions will be converted in adrenaline

Xplor Extreme High Season!

Xplor , is a tour amazing and the most extreme with Cars Anfibious and buffet included

Xplor Extreme Low Season!

Xplor enjoy yours attractions and extreme tour

Xplor Only Private Transporation

Arqueologichal & Aquatic Parks

Ek Balam is a grand park with old ruins

Ek-Balam Private Tour

Xcaret Park

Xcaret Basic Private Tour

Xcaret Lagoon

Xcaret Plus Private Tour

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